CSResults

SURVEY RESULTS
Engineering & Operations wishes to "Thank You" for all your input in our Customer Service Surveys. We are proud of the results and look forward to continue to improve our service to Duke University Medical Center.
2001 OVERALL SCORES
Strongly Agree	Agree	Normal	Disagree	Strongly Disagree
65%	29%	5%	0%	0%
95% Above Normal
99% Normal or above Normal or above Normal or above			1500 Surveys copied 1268 Surveys handed out 634 Surveys returned
2000 OVERALL SCORES
Strongly Agree	Agree	Normal	Disagree	Strongly Disagree
58%	34%	7%	1%	1%
92% Above Normal
99% Normal or above Normal or above			1500 Surveys copied 491 Surveys returned
1999 OVERALL SCORES
Strongly Agree	Agree	Normal	Disagree	Strongly Disagree
57%	33%	9%	1%	1%
90% Above Normal
99% Normal or above			700 Surveys handed out 237 Surveys returned
1998 OVERALL SCORES
Strongly Agree	Agree	Normal	Disagree	Strongly Disagree
49%	32%	11%	2%	1%
81% Above Normal
92% Normal or above			700 Surveys handed out 205 Surveys Returned
1997 OVERALL SCORES
Strongly Agree	Agree	Normal	Disagree	Strongly Disagree
60%	30%	8%	1%	1%
90% Above Normal
97% Normal or above			150 Surveys handed out 90 Surveys Returned