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Engineering & Operations Customer Services

SURVEY RESULTS

Engineering & Operations wishes to "Thank You" for all your input in our Customer Service Surveys. We are proud of the results and look forward to continue to improve our service to Duke University Medical Center.

2001 OVERALL SCORES

Strongly Agree

Agree

Normal

Disagree

Strongly Disagree

65% 29% 5% 0% 0%

95% Above Normal

     

99% Normal or above Normal or above Normal or above

1500 Surveys copied
1268 Surveys handed out
634 Surveys returned

2000 OVERALL SCORES

Strongly Agree

Agree

Normal

Disagree

Strongly Disagree

58% 34% 7% 1% 1%

92% Above Normal

     

99% Normal or above Normal or above

1500 Surveys copied
491 Surveys returned

1999 OVERALL SCORES

Strongly Agree

Agree

Normal

Disagree

Strongly Disagree

57% 33% 9% 1% 1%

90% Above Normal

     

99% Normal or above

700 Surveys handed out
237 Surveys returned

1998 OVERALL SCORES

Strongly Agree

Agree

Normal

Disagree

Strongly Disagree

49% 32% 11% 2% 1%

81% Above Normal

     

92% Normal or above

700 Surveys handed out
205 Surveys Returned

1997 OVERALL SCORES

Strongly Agree

Agree

Normal

Disagree

Strongly Disagree

60%

30%

8%

1%

1%

90% Above Normal

     

97% Normal or above

150 Surveys handed out
90 Surveys Returned


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Copyright 1998 DUMC Engineering & Operations. All rights reserved.
Revised: December 08, 2005.